Terms and Conditions

Cannavec (cannavec.ai) is a specialist cannabis knowledge platform and API service operated by Million Media Ltd, a private limited company incorporated and registered in England and Wales.

Cannavec provides access to the Cannabis Knowledge Base (CKB) — an editorially governed, evidence-graded cannabis knowledge base. The platform offers a chatbot interface, a REST API, an MCP (Model Context Protocol) endpoint, and a suite of specialist Skills for cannabis industry professionals.

Throughout these Terms, "we", "us", and "our" refer to Million Media Ltd; "you" and "your" refer to any individual or entity accessing or using Cannavec; and the "Service" means the Cannavec website, chatbot, API, MCP endpoint, Skills, and all associated content.

The quickest way to reach us about anything in these Terms — including a complaint or a cancellation — is by email at plantz@cannavec.ai. We aim to acknowledge all enquiries within 5 working days.

By accessing or using the Service — including browsing the website, creating an account, using the chatbot, accessing the API, or using any Skill — you agree to be bound by these Terms and our Privacy Notice. If you do not agree, you must not use the Service.

If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms, and "you" means that organisation.

We recommend you save or print a copy of these Terms for your records. They are written in English and the contract between us is concluded in English.

You must be at least 18 years of age to use the Service. If you are accessing the Service from a jurisdiction where the age of majority is higher than 18, you must meet that jurisdiction's age requirement. By creating an account or using the Service, you confirm that you meet the applicable age requirement.

The Service is not directed at children, and we do not knowingly collect personal data from anyone under 18. We reserve the right to suspend or terminate any account where we reasonably believe the user is under 18 or below the age of majority in their jurisdiction.

Some parts of these Terms apply differently depending on who you are. In these Terms:

• a consumer is an individual acting wholly or mainly outside their trade, business, craft or profession, within the meaning of the Consumer Rights Act 2015; and
• a business user is anyone else, including any individual using the Service for the purposes of their trade, business, craft or profession, and any company, firm, or other organisation.

Cannavec provides information relevant to jurisdictions where medical cannabis has been legalised or is undergoing regulatory development. The existence of information about cannabis on our platform does not imply that cannabis is legal where you are, nor does it constitute advice or encouragement to obtain, possess, use, supply, cultivate, import, or export cannabis in any jurisdiction where doing so would be unlawful.

By using the Service, you acknowledge and agree that:

• Cannabis is classified as a controlled or illegal substance in many countries worldwide.
• You are responsible for determining whether accessing or acting upon cannabis-related information is lawful in your jurisdiction.
• Subject to section 24, we accept no responsibility or liability for any consequence — legal, medical, or otherwise — arising from your use of information obtained through the Service in a jurisdiction where such use is unlawful.

The information provided through the Service is for general educational and informational purposes only. It is drawn from published research, clinical literature, and expert-reviewed knowledge, but it is not personalised to your medical circumstances and does not take account of your medical history, current medications, or individual risk factors.

You should always:

• Consult a qualified healthcare professional before making any decision about medical cannabis or any other treatment.
• Never disregard professional medical advice, or delay seeking it, because of information obtained through the Service.
• Never use the Service as a substitute for a consultation with a prescribing clinician.
• Seek urgent medical help by calling 999, or NHS 111 for non-emergencies, if you are unwell. The Service is not monitored and must never be used to report a medical emergency.

If you are a healthcare professional, information obtained through the Service should supplement — not replace — your own clinical judgement, patient assessments, and established treatment protocols. You remain solely responsible for any clinical decision you make.

The Service is not a medical device and is not intended for any medical purpose within the meaning of the Medical Devices Regulations 2002. It is not registered with, approved by, or regulated by the Medicines and Healthcare products Regulatory Agency (MHRA), the Care Quality Commission (CQC), the General Medical Council (GMC), or any equivalent regulatory body in any other jurisdiction. We are not a healthcare provider and no doctor–patient relationship arises from your use of the Service.

We are not a firm of solicitors and are not authorised or regulated by the Solicitors Regulation Authority. Cannabis law is complex, varies by jurisdiction, and changes frequently. Regulatory information on Cannavec may not reflect the most recent legislative changes in your country, state, or territory. You should always seek independent legal advice from a suitably qualified professional before taking any action based on regulatory information obtained through the Service.

Nothing on Cannavec constitutes an endorsement, encouragement, or promotion of the use, possession, supply, or cultivation of cannabis or any other controlled substance in any jurisdiction where such activity is unlawful.

The platform exists to provide evidence-based cannabis science and industry knowledge in jurisdictions where medical cannabis is legal or is undergoing legalisation. All content is educational and informational in nature.

Any user who uses information from the Service to facilitate illegal activity does so entirely at their own risk and in breach of these Terms.

You must always independently verify any information obtained through the Service before relying on it for any purpose, particularly for medical, legal, regulatory, or commercial decisions.

We take reasonable steps to support quality and accuracy — including evidence grading, editorial oversight, knowledge base curation, and automated safety checks on chat interactions involving sensitive health topics — but we do not warrant that any AI-generated output is complete, accurate, current, or fit for any particular purpose.

Outputs are generated on demand and are not reviewed by a clinician, lawyer, or other professional before you see them. Identical or similar prompts may be answered differently on different occasions.

During the Beta period:

• Features may be added, modified, or removed.
• The Service may experience downtime, bugs, errors, or incomplete functionality.
• API response formats, rate limits, and endpoints may change.
• Data or content may be incomplete, provisional, or subject to correction.

We will give registered users reasonable notice of any change that materially reduces the functionality of a paid tier, and section 27 sets out your right to cancel and receive a refund if such a change disadvantages you. We welcome feedback and bug reports at plantz@cannavec.ai.

To access certain features you may need to create an account and/or obtain an API key. You are responsible for:

• Providing accurate and complete registration information and keeping it up to date.
• Maintaining the confidentiality of your account credentials and API keys.
• All activity that occurs under your account or through your API keys.
• Notifying us promptly if you become aware of any unauthorised use of your account.

API keys are personal to the account holder and may not be shared, resold, or transferred without our prior written consent, unless you hold a Company or Enterprise subscription that expressly permits multi-user access.

You must not submit to the Service:

• Health, medical, or other special category data about yourself that you do not wish us to store.
• Any personal data about another identifiable person — including a patient, family member, or client — unless you have a lawful basis to share it with us and have informed that person.
• Payment card numbers, passwords, or other credentials.
• Content that is unlawful, defamatory, or infringes anyone's rights.

How we handle chat content, safety flagging, and retention is described in our Privacy Notice.

Cannavec offers both free and paid subscription tiers. Paid subscriptions are billed in advance on a recurring basis via Stripe, our third-party payment processor. By subscribing to a paid tier you agree to:

• Pay the subscription fee displayed at the time of purchase.
• Authorise recurring payments on each renewal date until you cancel.
• Provide accurate and up-to-date payment information.

Prices are quoted in British Pounds (GBP). Million Media Ltd is not currently registered for VAT, so no VAT is charged and the price you see is the total price you pay. If we become VAT registered in future we will update these Terms and give you notice under section 27 before any VAT is added to your subscription. You are responsible for any import, withholding, or local sales tax that applies in your own country.

Our contract with you is formed when we confirm your subscription by email or on screen, not when you submit payment details. If we cannot supply the Service — for example because a product was mispriced by an obvious error you could reasonably have recognised — we may end the contract and refund you in full.

We may change subscription pricing on at least 30 days' notice by email. Any change takes effect from your next renewal date after the notice period, and you may cancel before that date if you do not accept it.

Payment processing is handled by Stripe. We do not store your full payment card details on our servers. Stripe's own terms and privacy policy apply to the payment transaction itself.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your subscription within 14 days of the day the contract is concluded, without giving a reason.

To cancel, simply tell us before the 14 days are up — email plantz@cannavec.ai with your name and account email. You may use the model cancellation form in the Regulations, but you do not have to. We will confirm receipt and refund you within 14 days of being told, using the same payment method you used to pay.

Where access begins immediately. Because the Service is supplied digitally and you get access as soon as you subscribe, by completing checkout you expressly request that we begin supplying the Service during the 14-day cancellation period. You keep your right to cancel, but if you cancel after we have started, we may deduct a proportionate amount for the service you have already received, calculated by reference to the period of access used against the full contract period.

This right is in addition to — and does not affect — your right to cancel an ongoing subscription at any time under section 15.

You may cancel your subscription at any time through your account dashboard or by emailing plantz@cannavec.ai.

Upon cancellation:

• Your subscription remains active until the last day of your current billing period, which you have already paid for.
• You retain full access to paid features until that date.
• No further payments will be taken.
• Outside the circumstances described in sections 14, 16, 23 and 27, we do not refund the unused part of a billing period you have chosen to leave early.
• After expiry, your account reverts to the Free tier.

Your data after cancellation: your account data is retained for 30 days so you can reactivate. After that, personal data associated with your account is deleted or anonymised in line with our Privacy Notice. You may request earlier deletion at any time by emailing plantz@cannavec.ai.

We are under a legal duty to supply a service that conforms with this contract. Nothing in these Terms affects your legal rights. In summary, the Consumer Rights Act 2015 gives you the right to expect that:

• digital content is of satisfactory quality, fit for any purpose you made known to us, and as described;
• services are performed with reasonable care and skill; and
• where we have not agreed a price or timescale in advance, the service is supplied at a reasonable price and within a reasonable time.

If the Service is faulty or not as described, you may be entitled to a repair, a replacement, or a price reduction, and to compensation for damage the Service causes to your device or other digital content where we have not exercised reasonable care and skill. Please tell us first at plantz@cannavec.ai so we can put things right. For detailed advice, contact your local Citizens Advice or citizensadvice.org.uk.

You agree not to use the Service to:

• Break any applicable law or regulation, including drug-control legislation and the restrictions on advertising medicinal products in the Human Medicines Regulations 2012.
• Provide, or hold yourself out as providing, medical, legal, or regulatory advice to third parties based solely on Cannavec outputs.
• Scrape, harvest, or systematically extract content from the platform or API beyond your subscription entitlement.
• Resell, sublicense, or redistribute API access or Cannavec content without an Enterprise agreement or our prior written consent.
• Reverse-engineer, decompile, or attempt to extract the underlying knowledge base, models, or algorithms, except to the extent that applicable law expressly permits it.
• Attempt to circumvent the Service's safety controls, rate limits, or access restrictions, including by prompt injection or similar techniques.
• Interfere with the Service through excessive automated requests, denial-of-service attacks, or the knowing introduction of malware — conduct that may also be an offence under the Computer Misuse Act 1990.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Promote, market, or sell cannabis or cannabis products in any jurisdiction where doing so is unlawful.

All content, data, software, branding, and materials available through the Service — including the Cannabis Knowledge Base, evidence grading, editorial content, API responses, Skill outputs, website design, and documentation — are the intellectual property of Million Media Ltd or its licensors and are protected by copyright, database rights, trade marks, and other intellectual property laws.

Your subscription grants you a limited, non-exclusive, non-transferable, revocable licence to access and use Cannavec content for your own internal purposes, subject to your subscription tier and these Terms. You may not reproduce, republish, or redistribute Cannavec content in bulk without our written permission.

Reasonable citation of short excerpts with attribution to Cannavec / the Cannabis Knowledge Base is permitted for non-commercial educational and journalistic purposes, and nothing here restricts your rights under the fair dealing exceptions in the Copyright, Designs and Patents Act 1988.

You retain ownership of any content you submit to the Service. You grant us a licence to process it as necessary to operate the Service, to maintain safety and audit records, and to comply with our legal obligations, as described in our Privacy Notice.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR). Million Media Ltd is the data controller for personal data processed through the Service.

Our Privacy Notice sets out in full what we collect, why, our lawful basis, how long we keep it, who we share it with, and your rights. Key commitments:

• We do not sell your personal data.
• We do not share your personal data with third parties for their own marketing purposes.
• We use only strictly necessary cookies by default. We will not set analytics, advertising, or other non-essential cookies without your prior consent, which you may withdraw at any time. Continuing to browse the site is not treated as consent.
• Third-party processors acting on our behalf — including Stripe (payments), Supabase (database and authentication), Vercel (hosting), Anthropic (AI models), Airtable (eligibility check submissions), and Brevo (email) — are listed in our Privacy Notice.

To exercise your rights (access, rectification, erasure, restriction, portability, or objection), email plantz@cannavec.ai. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

When you create an account we will send you service communications — account confirmations, security notices, billing receipts, and notices about changes to these Terms. These are necessary to perform our contract with you and you cannot opt out of them while you hold an account.

Newsletters and product announcements. By creating an account and agreeing to these Terms, you agree that your email address will be added to our Cannavec mailing list so that we can send you newsletters, product announcements, and information about related services we think will be of interest to you.

You can opt out at any time, and it is always free and easy to do. Every marketing email we send carries a one-click unsubscribe link. You can also opt out at any point — including before you have received anything — by emailing plantz@cannavec.ai and asking to be removed. We will action the request without charge and without any effect on your account, your subscription, or the service communications described above.

We use Brevo (formerly Sendinblue) as our email delivery processor. Your email address is shared with Brevo solely so that it can deliver our emails to you, under a written processing agreement. We do not sell, rent, or share your email address with any other third party for marketing.

The Service may contain links to third-party websites, services, or resources, provided for convenience only. We do not endorse, control, or accept responsibility for the content, accuracy, privacy practices, or availability of any third-party site or service.

Your use of any third-party service is subject to that service's own terms and privacy policy, which we recommend you review before providing any personal information or relying on third-party content.

We aim to provide a reliable Service, but we do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to scheduled or emergency maintenance, technical failures, third-party outages, or events outside our reasonable control. Where practical, we will give advance notice of planned downtime.

Events outside our control. We are not liable for any failure or delay in performing our obligations caused by an event outside our reasonable control, including natural disasters, epidemics, war, terrorism, government action, industrial action, power failures, internet or telecommunications disruption, cyber-attacks, or the failure of a third-party infrastructure provider. If such an event occurs we will notify you as soon as reasonably possible and take steps to minimise its effect. If it prevents us supplying the Service for more than 30 days, you may cancel and we will refund any sums paid in advance for the Service not supplied.

We may suspend or terminate your access to the Service, in whole or in part, if:

• you materially breach these Terms;
• you fail to pay a subscription fee when due and it remains unpaid 14 days after we remind you;
• we reasonably believe your account has been compromised, or is being used unlawfully, fraudulently, or in a way that risks harm to the Service or to other users; or
• we are required to do so by law or by a regulator.

For breaches capable of being put right, we will give you reasonable notice describing the problem and a fair opportunity to fix it before we terminate. We may suspend immediately and without prior notice where there is a risk of unlawful activity, fraud, security compromise, or harm — and we will tell you why as soon as we reasonably can.

We may also withdraw the Service entirely on at least 30 days' notice. If we terminate or withdraw the Service for any reason other than your breach, we will refund the unused portion of any subscription fee you have paid in advance, calculated pro rata.

If you are a consumer

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if at the time the contract was made both we and you knew it might happen.

We are not responsible for loss or damage that is not foreseeable, and we are not liable for business losses. The Service is supplied for domestic and private use; if you use it for any commercial or business purpose, we have no liability to you for loss of profit, loss of business, business interruption, or loss of business opportunity.

If you are a business user

Except as stated in the box above, and to the fullest extent permitted by law:

• the Service and all content are provided "as is" and "as available", and we exclude all implied conditions, warranties, representations, and other terms that might otherwise apply, including as to satisfactory quality, fitness for purpose, accuracy, or non-infringement;
• we are not liable for loss of profit, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, loss of use or corruption of software, data, or information, loss of or damage to goodwill, or any indirect or consequential loss; and
• our total aggregate liability arising under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the total subscription fees you paid to us in the 12 months immediately before the event giving rise to the claim, or £100, whichever is greater.

You accept that the Service is an information tool, that AI outputs require independent verification (section 9), and that we have no liability for any decision you take in reliance on an output without such verification.

You agree to indemnify us and our directors, officers, employees, and agents against all claims, liabilities, damages, losses, and reasonable costs (including reasonable legal fees) arising out of or in connection with:

• your breach of these Terms;
• your breach of any applicable law or regulation;
• your use of Cannavec content in a professional, commercial, or advisory capacity; or
• any third-party claim arising from content you submitted to the Service.

We will notify you promptly of any such claim and will not settle it without your consent, which you must not unreasonably withhold.

If you are unhappy with the Service, please email plantz@cannavec.ai with the subject line "Complaint". We will acknowledge within 5 working days and aim to give you a substantive response within 20 working days.

If we cannot resolve matters between us, you may take court proceedings as set out in section 29. We are not currently a member of an alternative dispute resolution (ADR) scheme, and if we decline to use ADR when you propose it, we will tell you so in writing. Data protection complaints may always be raised with the Information Commissioner's Office at ico.org.uk.

We may amend these Terms to reflect changes in the Service, in the law or regulatory requirements, in our third-party providers, or in how we operate our business.

Where a change is material and affects you, we will:

• update the "Last updated" date at the top of this page; and
• notify registered users by email at least 30 days before it takes effect.

If you do not accept a material change, you may cancel before it takes effect and we will refund the unused portion of any subscription fee you have paid in advance, calculated pro rata. Continuing to use the Service after the effective date means you accept the updated Terms. Non-material changes — corrections, clarifications, and formatting — take effect when published.

Assignment. We may transfer our rights and obligations under these Terms to another organisation, and will tell you in writing if we do. If you are a consumer and the transfer disadvantages you, you may cancel within 30 days and receive a pro rata refund of any advance payment. You may transfer your rights only with our written consent.

Third party rights. This contract is between you and us. No other person has any right to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

No waiver. If we delay in enforcing any part of these Terms, or do not insist that you perform an obligation, that does not prevent us from enforcing it later.

Severability. Each paragraph of these Terms operates separately. If any court or authority decides that any paragraph is unlawful or unenforceable, the remaining paragraphs remain in full force and effect.

Entire agreement. These Terms, together with our Privacy Notice and any subscription-specific terms presented at the time of purchase, form the entire agreement between us regarding your use of the Service and supersede all prior agreements and understandings. Nothing in this paragraph limits liability for fraudulent misrepresentation.

These Terms, their subject matter, and their formation are governed by the law of England and Wales.

If you are a consumer, you and we both agree that the courts of England and Wales will have jurisdiction — except that if you live in Scotland you may also bring proceedings in Scotland, and if you live in Northern Ireland you may also bring proceedings in Northern Ireland. If you live outside the UK, you keep the benefit of any mandatory consumer protection rules of the country in which you are resident.

If you are a business user, the courts of England and Wales have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms, including non-contractual disputes or claims.

If you have any questions about these Terms, please contact us: